Nurses are the beating hearts of the healthcare system: About the meaning of patient care and real friendship

If you have ever had to be admitted to hospital, you are probably already aware of the tremendous impact that a caring nurse can have on the overall quality of your recovery. This is because nurses are the beating hearts of the healthcare system. Nurses are with patients and their families in their darkest times and also their happiest times. They are there to hand a new baby to the mother or hold the hand of one who just needs a friend.

And so, one might ask, what has brought over 16 million men and women throughout the world to choose the nursing profession. The answer is that they are all united by the passion to help people. Naglaa Maddh, Head Nurse, at Diaverum’s Prince Mohammed Bin AbdulAziz Dialysis Centre in Riyadh, explained “I always knew I wanted to help people, which is why I initially entered medical school. But a couple of months in, while I was accompanying my father to the hospital, I realised that the nurses were really the ones spending time with patients. The sincere dedication I saw that day inspired me to leave medical and become a nurse”.

This same passion also led Meshal Al Khulayfi, a Country Vascular Access Coordinator who works alongside Naglaa, to a career in nursing. “I love to make people feel better and an important part of this is to create a trusting relationship with my patients”. Having understood the importance of creating a friendly and inviting environment for their patients, Naglaa and Meshal visit each of their patients individually as soon as they arrive at the clinic.
“We make it a point to listen to the patients’ concerns” said Naglaa “and then we try to integrate their suggestions. This lets our patients know that we are here for them and that they are important to us”.

However, although helping people can be a fulfilling way to spend your work day, this line of work does not come without challenges. Meshal explained “As a nurse, and especially as a renal-care nurse, I need to double my efforts to make sure that our patients are receiving all of the support they need. Most of our patients suffer from chronic kidney disease and so they need to visit our clinic 3 times a week for 4 hours each time. Overtime, the repetitive therapy takes a toll on their emotional and psychological well-being”.

Nevertheless, nurses

"I have found that patients are the happiest when you become friends with them, and in this case I believe our friendship truly will go beyond the walls of the clinic.”
“I have found that patients are the happiest when you become friends with them, and in this case I believe our friendship truly will go beyond the walls of the clinic.”

all around the world will generally agree that their profession is very rewarding and this, for various reasons. For example, as a Head Nurses, Naglaa feels particularly fulfilled when she finds the perfect balance between the satisfaction of her patients and that of her nurses. Naglaa adds “I want to make sure that the nurses feel that they can count on me for support and that the patients know that I am here for them to voice their concerns. It is not always easy to balance both, but when I walk around and feel like I have contributed to an overall positive environment in the clinic, words cannot express the joy this brings me”.

As for Meshal, the most rewarding aspect of his job is when patients are grateful for his efforts. A simple and sincere thank you from them is enough to make his job worthwhile for him. “I had one patient in particular that was really grateful” says Meshal “He invited me to his house so that his whole family could meet me. I have found that patients are the happiest when you become friends with them, and in this case I believe our friendship truly will go beyond the walls of the clinic”.

Today, Naglaa and Meshal, are proud to have become renal-care nurses. On the occasion of International Nurses Day, we should all take a moment to reflect on how nurses have helped us and our families. On behalf of the millions of patients throughout the world, we would like to thank all nurses for their caring and dedicated service.

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